Orders & Payments
How can I place an order?
Placing an order is easy! Simply browse our collections, select your preferred item, and click "Add to Cart." Once you’re ready, proceed to checkout and follow the instructions to complete your purchase.
What payment methods do you accept?. What payment methods do you accept?
We accept a variety of payment methods, including:
- Visa, Mastercard, American Express
- PayPal, Apple Pay, Google Pay
- Klarna (Pay Later), Afterpay
- Discover, UnionPay, Maestro
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast shipping. If you need to make changes or cancel your order, please contact us within 1 hour after purchase. After that, we may not be able to modify the order.
Is my payment information secure?
Absolutely! We use SSL encryption to ensure all transactions are safe and secure. Your payment details are never stored on our servers.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free standard shipping on all orders in UK. Expedited shipping options are also available at checkout.
How long does shipping take?
- USA & UK: 3-7 business days
- Europe: 5-10 business days
- International: 7-15 business days
Delivery times may vary due to location and customs processing.
Do you ship internationally?
Yes, we ship worldwide! However, international shipping may be subject to customs fees and duties.
What if my order is delayed?
If your package is delayed beyond the estimated delivery time, please contact our support team. We’ll investigate the issue and ensure you receive your order as soon as possible.If your package is delayed beyond the estimated delivery time, please contact our support team. We’ll investigate the issue and ensure you receive your order as soon as possible.
Product & Care
Are your products high quality?
Yes! We only offer premium, designer eyewear from top luxury brands, ensuring both style and durability.
How do I take care of my eyewear?
To keep your eyewear in the best condition:
- Use a microfiber cloth for cleaning.
- Avoid exposure to extreme heat or water.
- Store in a protective case when not in use.
Do your glasses come with a case?Do your glasses come with a case?
Yes! Every purchase includes a luxury case and cleaning cloth to protect your eyewear.
Contact & Customer Service
How can I contact customer support?
You can reach our support team via:
- Email: Help@cribofshades.com
- Live Chat: Available on our website
- Social Media: Instagram & Facebook
What are your customer service hours?
Our team is available Monday - Friday, 9 AM - 6 PM (EST). We respond to all inquiries within 24 hours.
Promotions & Discounts
Do you offer any discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive offers, discounts, and early access to new collections.
Policies & Legal
Where can I read your Terms & Conditions?
You can find our Terms & Conditions here.